Terms of Service

Effective Date: September 18, 2025

IMPORTANT NOTICE: THIS AGREEMENT INCLUDES A BINDING ARBITRATION PROVISION AND A CLASS ACTION WAIVER. THESE PROVISIONS AFFECT YOUR LEGAL RIGHTS AS DESCRIBED IN THE ARBITRATION AND CLASS ACTION WAIVER SECTION BELOW. PLEASE READ THIS SECTION CAREFULLY.

PLEASE NOTE THAT YOUR ACCESS TO AND USE OF THE PLATFORM (DEFINED BELOW) ARE GOVERNED BY THE FOLLOWING TERMS. IF YOU DO NOT AGREE TO ALL OF THESE TERMS, YOU MAY NOT ACCESS OR USE THE PLATFORM IN ANY WAY.

Table of Contents

  1. Acceptance of Terms
  2. The Platform
  3. Additional Premium Services
  4. Fair Use Policy
  5. Modification of Platform Terms
  6. Eligibility & Account Creation
  7. Posts and Communications with Experts
  8. Prohibitions
  9. Notice and Procedure for Making Claims of Copyright Infringement
  10. Fees, Refund and Cancellation Policy
  11. Proprietary Rights and Limited License
  12. Feedback
  13. Third-Party Links & Services
  14. Duration and Termination of Agreement
  15. Indemnity and Release
  16. SMS Terms
  17. Disclaimers
  18. Limitation of Liability
  19. Arbitration and Class Action Waiver
  20. Venue and Governing Law
  21. Application License
  22. General
  23. Contact Us
  24. iOS Terms

1. Acceptance of Terms

Welcome to askmed.help, which is owned and operated by AskFor LLC (“AskMed,” “we,” “us,” or “our”). These Terms of Use (“Terms”) constitute a binding legal agreement between you and AskMed.

“User,” “you,” and “your” refer to the individual or entity that uses the websites, applications, and other offerings provided by AskMed (collectively, the “Platform”). “Customer” means the person who submits a question on the Platform. “Expert” means the person who responds to a question on the Platform. Customer and Expert together are referred to as “Users.”

Except when you are acting as an Expert or applying to become an Expert, in which case the Expert Agreement applies, these Terms govern your use of the Platform.

By using or otherwise accessing the Platform, or by clicking to accept or agree to these Terms, you: (1) accept and agree to these Terms; (2) consent to the collection, use, disclosure, and other processing of information as described in our Privacy Policy; and (3) agree to comply with all rules, policies, and disclaimers posted on the Platform or otherwise communicated to you.

All references to “you” or “your,” as applicable, refer to the person who accesses, uses, and/or participates in the Platform in any manner, as well as each of your heirs, assigns, and successors.

If you use the Platform on behalf of an entity, you represent and warrant that you have the authority to legally bind that entity. Your acceptance of these Terms will therefore be considered acceptance by that entity, and the terms “you” and “your” in these Terms will refer to that entity, its directors, officers, employees, and agents.

2. The Platform

The AskMed Platform is an online venue intended for informational and educational purposes and connects Customers with Experts.

AskMed is not in the business of providing or selling information or education that falls within an Expert’s area of expertise, and AskMed does not otherwise provide advice or professional services to Customers.

Users of the Platform, rather than AskMed, are responsible for providing the content contained in Posts (defined below). Experts are not employees or agents of AskMed. AskMed does not act as an agent for any Customer.

Experts have sole discretion over which Customer questions they choose to answer. Experts may also decide not to answer any Customer questions and have sole discretion regarding how they perform any services through the Platform.

We are not involved in conversations that you may have with other Users through the Platform.

AskMed shall not be liable for: (a) any acts or omissions by you; (b) content contained in Posts made by Users on the Platform, including questions, answers, requests for information, responses, profiles, Expert signatures, qualifications, comments, profile information, and posts in the Expert Forum and other areas where Users communicate with one another (collectively, “Posts”); or (c) an Expert’s failure to complete a transaction.

You further understand that site tools, AskMed’s mobile application, and any other tools (collectively, “Tools”) made available by AskMed are optional and are provided solely for convenience. You are not required to use these Tools.

You understand that certain Tools, including chatbots, may use or be powered by AI language models. Any data entered into such Tools will be subject to these Terms, our Privacy Policy, and any other disclosures presented in connection with those Tools.

You also understand that AskMed may allow Experts, at their option, to use certain Tools that may utilize AI language models or other automated technologies, including, for example, to assist Experts in communicating with other Users on the Platform.

You are solely responsible for transactions you enter into with Experts on the Platform, including fulfilling any payment obligations.

AskMed does not refer Customers to, endorse, or recommend specific Experts.

AskMed shall not be liable for any acts or omissions of Experts, Posts, or the ability of Experts to answer questions. We cannot guarantee that an Expert will complete a transaction.

You understand and acknowledge that AskMed cannot and does not edit, modify, filter, screen, monitor, endorse, or guarantee the content of Posts or other communications between Customers and Experts.

However, we may modify Posts or other communications for privacy purposes and at our editorial discretion, including modifications made for clarity or length.

Notwithstanding the foregoing, AskMed reserves the right, but is not obligated, to refuse to publish or remove any content and/or restrict or remove any User’s access to the Platform for any reason, including a violation of these Terms.

EMERGENCY QUESTIONS AND CRISIS SITUATIONS (particularly those involving medical or mental health issues) should not be directed to the Platform. Instead, such situations should immediately be directed by telephone or in person to qualified professionals (for example, in the U.S., by calling 911). The Platform is not an appropriate venue for addressing such situations.

The use of the term “Expert” by AskMed and on the Platform is intended only to describe Users who answer questions on the Platform and is not intended to guarantee any particular level of expertise on the part of those Experts.

AskMed is not responsible for mediating disputes between Customers and Experts.

Every Expert on the Platform has had at least one credential, where applicable, relevant to the category in which they answer questions, and that credential has been verified by a third-party verification service.

AskMed contracts with third-party service providers to conduct the verifications described above.

The results of these verifications are only as accurate as the information provided to and by the third-party verification service at the time that information is provided to and by those third-party verification services.

AskMed cannot warrant or guarantee an Expert’s claimed identity and cannot and does not represent, warrant, or guarantee the truthfulness or accuracy of the credentials or identities of Users or information provided by Users, including Experts.

You acknowledge that AskMed will not be liable for any loss or damages resulting from your reliance on information or content contained in Posts.

Answers provided by Experts through the Platform are intended for Customers’ general informational purposes only and are not a substitute for an in-person evaluation or specific professional advice, including medical, legal, veterinary, tax, financial, or other professional advice.

No professional-client relationship is created through the Platform.

For example, Experts in the Legal category provide only general information about the law and do not provide legal advice or propose a specific course of action for a Customer.

By answering questions, Experts do not intend to establish, and do not establish, attorney-client or doctor-patient relationships with Users of the Platform.

The laws, regulations, other governing authorities, standards, practices, and procedures applicable to your particular question may vary depending on your location and on information that would typically be obtained through in-person evaluations or visits.

Experts in certain categories may be licensed, certified, educated, employed, or experienced only within particular jurisdictions.

Communications conducted through this Platform are not confidential and will not be subject to any associated privileges.

Communications on this Platform are limited in the manner described above, do not involve in-person evaluations or visits, and do not include the safeguards and procedures that are ordinarily associated with in-person evaluations and visits.

3. Additional Premium Services

You may receive an offer for services that are outside the Platform’s standard question-and-answer service (“Additional Premium Services”).

AskMed serves solely as a venue that facilitates communication between Experts and potential Users of Additional Premium Services. AskMed does not provide any of the substance or content associated with Additional Premium Services initiated through the AskMed Platform.

AskMed shall in no way be liable for any acts or omissions of Experts while providing Additional Premium Services (or any other services) to you, or for any issues that may arise before, during, or after an Additional Premium Service.

Additional Premium Services may fall into one of two categories: (1) “Information Only”; or (2) “Beyond Information Only.”

“Information Only” Additional Premium Services are additional services outside the Platform’s standard question-and-answer service. They may take place outside the Platform, including by telephone, chat, email, remote desktop, or another third-party tool, but remain limited to general informational services.

“Beyond Information Only” services facilitate exchanges between Users outside the Platform that go beyond providing information and could potentially develop into a professional relationship.

Charges for Additional Premium Services will be specified in the applicable offer. AskMed or the Expert may record communications that take place during Additional Premium Services.

Beyond Information Only Additional Premium Services

If you choose to accept Beyond Information Only Additional Premium Services, you acknowledge that by receiving these Additional Premium Services, you agree to the following terms and conditions:

a. AskMed is not a party to any agreements between you and any Expert from whom you elect to receive Beyond Information Only Additional Premium Services.

b. AskMed does not establish any attorney-client, doctor-patient, or accountant-client relationship with any User through its question-and-answer Platform or as a result of any Beyond Information Only Additional Premium Services.

c. AskMed will make reasonable efforts to identify an Expert who is relevant to your request for Beyond Information Only Additional Premium Services. However, AskMed does not guarantee that any Expert who contacts you will be able to fulfill your request for Beyond Information Only Additional Premium Services.

d. AskMed is not a law firm and does not provide legal advice, counsel, or recommendations to Users. AskMed is also not a lawyer referral service.

Information Only Additional Premium Services

If you choose to accept Information Only Additional Premium Services, you acknowledge that by receiving such Services, you agree to the following terms and conditions:

a. Any Information Only Additional Premium Services you receive from a legal, tax, medical, or veterinary professional are provided solely for general informational purposes.

b. The legal, tax, medical, or veterinary professional providing you with Information Only Additional Premium Services is not acting as your attorney, tax advisor, doctor, or veterinarian and may not be licensed in the jurisdiction where you are located.

c. Information Only Additional Premium Services are not provided within an attorney-client, accountant-client, or doctor-patient relationship and are not protected by attorney-client, accountant-client, or doctor-patient privilege. Before applying any Information Only Additional Premium Services to your particular circumstances, you should consult with a professional who is licensed to practice in your jurisdiction.

Terms Relating to Remote Desktop Users

If you agree to receive Remote Desktop Services from an Expert, whether those services are Information Only or Beyond Information Only, your acceptance of the service offer means that you agree to provide the Expert with full access to and control of your computer.

This includes granting permission to download and use software on your computer, collect system data, modify settings, and perform other actions necessary for computer diagnosis, service, and repair.

You agree that any third-party software obtained, installed, or used during the Remote Desktop session, whether by you or by the Expert, will be licensed to you.

You further agree to any terms of use applicable to such third-party software.

You acknowledge that an Expert may record the Remote Desktop Session by video for security purposes.

You also agree that you will not use the Platform to engage in any unlawful activity.

4. Fair Use Policy

Membership Subscriptions are intended and authorized solely for personal use and may not be transferred or resold. Excessive use by any particular Customer may negatively affect AskMed’s ability to provide subscriptions to other Customers at reasonable prices and/or may indicate that the subscription is being used for non-personal, transferred, or resale purposes.

During the term of your subscription, you may ask verified Experts as many questions as you wish within the subscription-eligible categories identified on the FAQ Page, subject to this Fair Use Policy.

The list of eligible forums may be modified at any time at AskMed’s sole discretion.

5. Modification of Terms or Platform

Except for Section 18, which provides for binding arbitration and the waiver of class action rights, AskMed reserves the right, at its reasonable and sole discretion, to modify or replace these Terms at any time.

You are responsible for reviewing any modifications and becoming familiar with them.

If, in its sole discretion, AskMed determines that a revision to these Terms is material, we will provide notice as required by applicable law.

Your continued use of the Platform following any modification to these Terms constitutes your acceptance of the Terms as modified.

If you do not agree to the changes, you must stop using the Platform.

AskMed also reserves the right, at any time and with or without notice, to modify, suspend, discontinue, or terminate the Platform or any associated services, whether temporarily or permanently, in whole or in part.

Except for payments or refunds that are expressly available to you under these Terms, or that are required by law, you agree that AskMed will not be liable to you for any modification, suspension, or discontinuation of the Platform.

6. Eligibility & Account Creation

Only individuals who are at least 13 years old and who are legally capable of entering into binding contracts under the applicable laws of their jurisdiction may access the Platform or become Users.

If we become aware that we have collected personal information from a child under 13 years of age, we will delete that information in accordance with our legal obligations.

If you believe that a child under 13 has provided us with personal information, please contact us at support@askmed.help.

To prevent fraudulent use of the AskMed membership program by Customers, Customers who have purchased memberships are not eligible to participate as Experts on AskMed for the duration of their membership.

The same restriction applies to their immediate family members, including a spouse, parent, child, sibling, and the spouse or “step” of each, as well as individuals living in the same household. For purposes of this provision, household members are persons, whether related or not, who have lived at the same residence as the member for at least three (3) months during the twelve (12)-month period immediately preceding the beginning of the AskMed membership.

You must create an account (“Account”) in order to access certain features of the Platform.

Whenever you use the Platform, you agree to provide information that is accurate, current, and complete and that does not infringe upon the rights of others. You also agree to update your information whenever necessary so that it remains accurate, current, and complete.

You are solely responsible for protecting your Account password and for all activity conducted through your Account. You must notify AskMed immediately if you become aware of any unauthorized use of your Account.

We are not liable for any losses suffered by any party as a result of unauthorized use of your Account.

You agree to keep your contact and billing information, including but not limited to your email address, current and up to date.

You must also comply with all billing procedures, including providing and maintaining billing information for your Account that is accurate and lawful.

Your Account may not be transferred without AskMed’s written permission and must otherwise comply with AskMed’s applicable policies and procedures.

To the extent permitted by applicable law, we may, but are not obligated to do so unless required by law, request that Users provide identification or information concerning their credentials for purposes of using the Platform.

7. Posts and Communications with Experts

Posts and all other communications between you and an Expert, including, without limitation, telephone calls facilitated through our Platform, are not confidential and may be used by AskMed for any purpose.

Such communications are neither private nor confidential, are not protected by attorney-client, doctor-patient, or any other privilege, and may be recorded, read, collected, and used by other parties.

For example, AskMed may publish questions, answers, and other Posts, and search engines may index them so that they can appear in search engine results. Thus, if someone performs a search on google.com or another search engine, questions, answers, and other Posts or communications appearing on or facilitated by AskMed.com that are relevant to the search may be displayed in the search results.

As between you and AskMed, you retain whatever ownership interest you may have in the Posts you submit on the Site.

AskMed reserves the right to remove any or all of your Posts, either in whole or in part, at any time and with or without notice.

You are responsible for all Posts that you contribute to the Platform in any manner, and you represent and warrant that you possess all rights necessary to contribute those Posts in the manner in which you provide them.

You grant AskMed a non-exclusive, irrevocable, perpetual, worldwide, royalty-free, and sublicensable right, including through multiple tiers, to exercise the copyright, publicity, and database rights that you hold in your Posts.

This right includes the ability to use, reproduce, display, edit, copy, modify, transmit, publicly perform, and create derivative works from your Posts, in any media currently known or developed in the future, with respect to any such Posts.

This license will remain in effect even after termination of the Platform, these Terms, or your Account.

AskMed does not claim ownership of your Posts, and nothing contained in these Terms will be interpreted as limiting any rights you may have to use or otherwise exploit your Posts.

Any information or content posted through the Platform, including Posts, remains the sole responsibility of the person from whom that content originated.

You access all such information and content at your own risk, and we are not responsible for any errors or omissions contained in such information or content, or for any damages or losses you may experience in connection with it.

You acknowledge and agree that AskMed may, at its sole discretion, pre-screen Posts before they are published on the Platform, but AskMed has no obligation to do so.

AskMed reserves the right, but does not assume an obligation, to reject, move, edit, or remove any Posts at its sole discretion, including any Post that violates these Terms or that AskMed otherwise considers objectionable.

You understand that by using the Services, you may encounter Posts that you may consider offensive or objectionable.

We cannot control, and have no obligation to take any action concerning, how you interpret or use Posts or what actions you may take after being exposed to Posts.

You therefore release us from all liability arising from your acquisition or non-acquisition of Posts through the Platform.

Although we may make efforts to do so, we cannot guarantee the identity of any Users with whom you interact while using the Platform, and we are not responsible for determining which Users obtain access to the Platform.

8. Prohibitions

As a User of the Platform, you agree that you will not use the Platform for any purpose that is unlawful, prohibited by these Terms, or otherwise not reasonably intended by AskMed.

By way of example, and without limiting the foregoing, you agree that you will not:

  • Directly or indirectly manipulate, undermine, or interfere with the integrity of any User or any feedback ratings, reports, or systems on the Platform, including, without limitation, submitting false reports concerning other Users;

  • Establish a professional-client relationship through the Platform;

  • Use the Platform for plagiarism in any context or for cheating in an academic setting;

  • Use automated programs to automatically lock questions posted on the Platform;

  • Create multiple Accounts on the Platform;

  • Use another User’s Account to access the Platform or allow another person to use or access your Account;

  • Use methods intended to disguise your location or otherwise circumvent AskMed’s tools designed to secure the Platform;

  • Directly or indirectly submit Posts or otherwise engage in conduct that is fraudulent, inaccurate, infringing, libelous, defamatory, abusive, offensive, obscene, pornographic, or otherwise violates any law or any right belonging to AskMed, Users, or any other third party, including privacy rights, copyrights, or other intellectual property rights;

  • Directly or indirectly submit Posts containing links to affiliate programs, multi-level marketing schemes, or content unrelated to the applicable topic;

  • Violate any federal, state, or local law, statute, ordinance, regulation, or ethical code;

  • Engage in conduct that is defamatory, constitutes trade libel, is unlawfully threatening, or is unlawfully harassing;

  • Submit any content containing viruses, Trojan horses, or other computer programming routines capable of damaging, interfering with, secretly intercepting, or expropriating any system, data, or personal information;

  • Unless expressly authorized by AskMed, solicit or otherwise request Personal Information from Users beyond information strictly necessary to use the Platform for its intended purposes;

  • Use artificial intelligence to train any robots, including but not limited to large language models, using content from, within, or contained on our website;

  • Use artificial intelligence robots on our website in any manner that does not expressly comply with the following requirements:

    Respect Robots Exclusion Protocol (robots.txt): Web crawlers or bots accessing our website must identify themselves and use a unique user agent string. They must also follow the directives specified in our robots.txt file and comply with our robot-related directives, particularly noindex and nofollow;

    Use of Data: Any data or information collected by web crawlers or bots from our website must be used solely for indexing, search engine optimization (SEO), backlining, or other legitimate purposes that benefit the user experience. Such data must not be used for unlawful, malicious, or unethical activities, including, without limitation, spamming, using our data to train or pass to generative AI models, data mining, or unauthorized redistribution;

    Respect for User Privacy: Web crawlers or bots must respect Users’ privacy. They must not collect personally identifiable information without explicit consent and must comply with applicable data protection laws and regulations, including the General Data Protection Regulation (GDPR) in the European Union and the California Consumer Privacy Act (CCPA) in the United States;

    Avoidance of Overloading: Web crawlers or bots must not overload our website’s servers with excessive requests or engage in activities that could interfere with the normal operation of our website. They must follow established guidelines for polite crawling, including complying with crawl-rate limits and duplicate-crawling requirements specified in robots.txt and taking server-load considerations into account;

    Respect for Intellectual Property: Bots must not infringe our copyrights or licenses and must not store content or materials that violate our intellectual property rights;

  • Scrape, access, monitor, index, frame, link to, or copy any content on the Platform by accessing the Platform through automated means, including any robot, spider, scraper, or web crawler, or by using any method of access other than manually accessing publicly available portions of the Platform through a browser or accessing the Platform through an approved mobile application, application programming interface, or client application;

  • Decompile, reverse engineer, or otherwise attempt to obtain the source code, underlying ideas, or information relating to the Platform;

  • Violate any restrictions contained in robot exclusion headers of the Platform, if any, or bypass or circumvent other measures implemented to prevent or limit access to the Platform;

  • Submit Posts that advocate illegal activity or discuss illegal activities with the intention of committing them;

  • Engage in any activity that could cause us to violate any applicable law, statute, ordinance, or regulation;

  • Resell or make any commercial use of our system or any content on the Platform, including Personal Information, without our prior written consent;

  • Provide information on other websites about AskMed unless you expressly state that your statements are not made on behalf of AskMed and have not been approved by AskMed;

  • Falsely suggest that AskMed endorses, partners with, or is otherwise affiliated with you, or otherwise mislead others regarding your affiliation with AskMed;

  • Use the Platform in any manner that violates or facilitates a violation of these Terms or any other agreement or guidelines governing use of the Platform, or attempt to do any of the foregoing directly or indirectly;

  • Recruit, solicit, or contact Experts or Customers in any form for employment or for any other purpose that is not specifically intended by the Platform;

  • Advertise or solicit expertise that is unrelated to or inappropriate for the Platform, including, without limitation, promoting or offering Ponzi schemes, junk mail, spam, chain letters, pyramid schemes, affiliate marketing, unsolicited commercial content, discount cards, credit counseling, online surveys or contests, raffles, prizes, bonuses, games of chance, or giveaways; and

  • Access the Platform or its content for the purpose of creating a similar or competing website, product, or service;

  • Directly or indirectly bypass the Platform to obtain Expert services, or otherwise circumvent the Platform in order to bypass the Customer payment process for services provided by Experts through the Platform and/or initiated through the Platform.

If you post material that is adult in nature, that material must be posted with “Mature Audiences Only” in the listing title, together with appropriate notices designed to prevent unauthorized viewing by underage individuals. Such material may only be distributed to individuals who are legally permitted to receive it (Information on Parental Control Protections).

You understand that violating these rules or these Terms more generally may result in termination of your Account.

You acknowledge and agree that AskMed may remove any Posts and terminate any Account at any time and for any reason, including, without limitation, upon receiving claims or allegations from third parties or authorities concerning Posts.

AskMed also reserves the right to report unlawful activity to law enforcement or other regulatory authorities.

You further understand that AskMed has the right, but not the obligation, to monitor use of the Platform and verify information provided by our Users.

9. Notice and Procedure for Making Claims of Copyright Infringement

We will disable and/or terminate the Accounts of Users when we become aware of an intellectual property infringement. If you believe that your copyright, or the copyright of a person on whose behalf you are authorized to act, has been infringed, please follow the procedures set out in AskMed’s Copyright Policy.

10. Fees, Refund and Cancellation Policy

AskMed’s Platform allows Customers to submit questions to Experts in subject-matter categories, facilitates communication with Experts through the Platform via chat, email, and online message boards, and enables Customers to receive and access answers to their questions (the “Site Access Benefits”).

Site Access Benefits may be subject to additional terms, including limitations on the number and/or subject matter of questions, which will be provided at the time of sign-up.

Customers using the Platform may be presented with one of three payment models:

  1. Ongoing membership;

  2. Additional Platform model (as described in Section E below); and

  3. Pay-per-question model.

Membership & Membership Renewal

Memberships allow Customers to receive Site Access Benefits on the Platform for automatically renewing periods (such as monthly or annual periods) specified at the time of sign-up.

Customers who choose to pay for memberships are referred to as “Members,” and your participation in the Platform constitutes a “Membership.”

Unless otherwise stated on your sign-up page, by signing up for a Membership, you agree that you are subscribing to an automatically renewing Membership that requires recurring payments at the stated frequency (such as monthly or annually) at the then-current price until you cancel.

Your first Membership fee, together with any applicable taxes, will be charged on the date you purchase your Membership or, where applicable, after your free trial ends.

Your Membership will automatically continue at the selected interval, and you will continue to be charged at the then-current price, including any applicable taxes, unless, at least 24 hours before the end of the current Membership period:

(a) you terminate your Account;
(b) you cancel your Membership as described below;
(c) we decline to renew your Membership; or
(d) these Terms are otherwise properly terminated as expressly permitted herein.

Membership fees are non-refundable except where expressly provided for in these Terms or required by applicable law.

If any Membership fee is not paid when due, or if your transaction cannot be processed, we reserve the right to suspend, disable, cancel, or terminate your Membership.

You remain responsible for paying all past-due amounts.

You acknowledge that billing may not take place on exactly the same date of each month.

AskMed will provide notice of an upcoming automatic renewal before renewing your Membership when required by law.

We reserve the right to modify the terms of your Membership from time to time, including its price or the scope of the Site Access Benefits.

We will attempt to provide advance notice of changes to Membership fees or prices before the next billing cycle. However, such notice will not include changes to applicable taxes.

If you do not wish to accept a change in fees or pricing, you may cancel your Membership in accordance with these Terms.

Sign Up Fees

Certain Customers/Members may be charged a sign-up fee, which will be disclosed at the time they sign up for a Membership.

The sign-up fee will be automatically charged to the Member’s payment method provided on the Platform

Membership Cancellation or Termination

When you cancel a subscription, you are canceling only the future charges associated with your Membership.

You may initiate a cancellation at any time, but the cancellation will take effect at the end of your current subscription period.

You may cancel your Membership at any time up to 24 hours before the end of the current billing period by:

  1. Clicking the cancel membership button on either the Help Center page or your Account’s Membership page;

  2. Sending a written cancellation notice by email to support@askmed.help;

  3.  
  4.  

No refunds will be provided for a partial Membership period. However, you will continue to have access to the Site Access Benefits until the next billing cycle.

Notwithstanding any other provision of these Terms, AskMed reserves the right to cancel your AskMed Membership in its entirety at any time and for any reason, with or without prior notice.

If AskMed cancels an AskMed Membership, AskMed will refund the fee for the current period.

Trials & Promotions

We may offer promotional trial subscriptions that allow you to obtain a Membership on a trial basis or access the Platform for free or at a promotional rate. We may also provide referral discounts or similar free access to Member benefits when you refer new user(s).

If your subscription includes a free trial, you will not be charged the applicable fee during the free trial period.

To obtain the free trial, you will be required to provide a credit card or another payment method to ensure uninterrupted access and continued use after the free trial expires.

Once your free trial ends, your subscription will automatically convert into a paid Membership, and your payment method will be charged the applicable fee unless you have canceled your Membership.

You may cancel your Membership during the free trial to avoid being charged as described above.

If your subscription includes a promotional rate, you will be charged the promotional rate for the applicable number of billing periods. Once that period ends, your subscription will automatically continue to renew at the full rate.

You may only be permitted to use one free trial or discounted-price offer.

If your Membership is ever canceled or terminated for any reason and you subsequently purchase another Membership, you may not be eligible for a free trial or another discounted-price offer.

Any promotional money or credits placed into Customer Accounts by AskMed for use toward Site Access Benefits on the Platform remain the property of AskMed. They never become the property of Customers and are never refundable to the Customer.

Unless otherwise stated on the Platform or in an email sent to a Customer, such promotional money or credits may only be used for thirty (30) days.

Pay-Per-Question

Certain Customers may have the option to participate on the Platform under the pay-per-question model.

With Pay-Per-Question, you select the price you are willing to pay for the Site Access Benefits associated with a single question.

Once you have selected the price and submitted your payment information, your question may be posted on AskMed.

A portion of your payment will be paid to the Expert and a portion will be retained by AskMed.

Depending on the payment source, as described on the payment page, you will be charged in one of three ways:

  1. When the question is posted;

  2. When an Expert responds to the Customer’s question; or

  3. $5 when the question is posted, with the remaining amount of the selected price charged when an Expert responds.

Charges are not refundable except where expressly permitted by these Terms.

Rating the Expert

Experts typically respond to Customers’ questions quickly.

If an Expert requests additional information before answering your question, you may choose to provide that information so that the Expert can better assist you.

Once the Expert answers your question, you will be asked to rate the Expert.

AskMed does not guarantee that you will receive a response from an Expert or that you will be satisfied with your communication with an Expert.

For Pay-Per-Question Customers, in the rare event that no Expert responds to your question at all, you agree that any amount up to $5 charged when the question was posted may be retained by AskMed as consideration for the Site Access Benefits received.

See the Refunds section below for information about requesting a refund.

Additional Premium Services Fees

Any amounts paid by a Customer for Additional Premium Services are divided into two components:

  1. AskMed’s fee for enabling the request, offer, and/or fulfillment of Additional Premium Services (“Additional Site Access Benefits”); and

  2. The Expert’s fee for the specific Additional Premium Service provided to the User.

Once you accept an offer for Additional Premium Services, your payment method on file, if any, will automatically be charged the applicable Additional Premium Services amount.

Additional Membership Terms & Changes

Members are bound by their Membership Details, so you should carefully review them.

We may change Membership terms or fees at any time on a going-forward basis at our discretion.

If the price of your Membership increases, we will notify you and provide you with an opportunity to change your subscription before those changes are applied to your Account or you are charged in connection with an automatic renewal.

At our sole discretion, we may add, modify, or remove benefits and features included in a Membership.

Your continued use of the Platform after the changes become effective will constitute your acceptance of those changes.

If you do not wish to continue subscribing under the new fees or features, you may cancel your Membership.

If you accept the new Membership subscription, its terms and conditions will apply to that renewal and to all subsequent renewals.

Additional Fees and Expert Bonuses

AskMed may charge additional fees, including, without limitation, service fees for use of the Platform or for submitting questions, and may change such fees when we determine that doing so is necessary or appropriate for our business.

Customers may have the opportunity to provide Experts with bonuses or tips.

You authorize AskMed to charge your payment method for any bonus or tip you choose to provide.

Except as otherwise provided on the Platform, AskMed will retain 3% of any such bonus or tip.

Payment Information

When you provide payment information, you represent and warrant that the information is accurate and that you are authorized to use the payment method provided for all payments due, including Membership fees, pay-per-question fees, service fees, taxes, and any tips or bonuses you choose to provide.

You acknowledge that we may process an authorization hold using your payment information to verify the information provided.

You are responsible for keeping your payment details current by updating them in your Account settings.

If your payment card information changes or is approaching its expiration date, we may obtain or receive updated payment information from your payment provider, including your card number, expiration date, and CVV or equivalent information.

You authorize us to continue charging your card using the updated information so that you can continue receiving your Membership.

If you fail to pay any fees when due, including, for example, because your credit card has expired or because of insufficient funds, we may suspend or terminate your access to the Platform or your Membership.

We also reserve the right to pursue any amounts that you fail to pay in connection with your use of the Platform or your Membership.

Taxes

Experts are responsible for all applicable federal, state, and local taxes, duties, tariffs, levies, withholdings, and similar assessments, including, without limitation, sales, use, and value-added taxes, relating to the subject matter hereunder, except for taxes based on AskMed’s income.

11. Proprietary Rights and Limited License

All right, title, and interest in and to the Platform are and will remain the exclusive property of AskMed and its licensors.

All materials contained within the Platform, including, without limitation, software, images, text, graphics, illustrations, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music, and all intellectual property rights relating thereto, are the exclusive property of AskMed and its licensors.

The Platform is protected by copyright, trademark, and other laws of the United States and foreign countries.

You acknowledge that the Platform has been developed, compiled, prepared, revised, selected, and arranged by AskMed and others through the application of methods and standards of judgment developed and applied through the expenditure of substantial time, effort, and money, and that these materials constitute valuable intellectual property belonging to AskMed and such other parties.

Except as expressly provided in these Terms, nothing in this Agreement grants you any right to use the AskMed name or any AskMed trademarks, logos, domain names, or other distinctive brand features.

Any other trademarks, service marks, logos, trade names, and other proprietary designations are trademarks or registered trademarks of their respective owners.

Provided that you fully and continuously comply with these Terms, AskMed grants you a non-transferable, non-exclusive, revocable, and limited license to access and use the Platform.

We reserve all rights that are not expressly granted to you under these Terms.

12. Feedback

By sending us any feedback, comments, questions, or suggestions concerning AskMed, the Platform, or us (collectively, “Feedback”), you represent and warrant that:

(a) you have the right to disclose the Feedback;

(b) the Feedback does not violate the rights of any other person or entity; and

(c) your Feedback does not contain confidential or proprietary information belonging to any third party or parties.

By submitting any Feedback to us, you further:

(i) agree that we have no obligation of confidentiality, whether express or implied, with respect to the Feedback;

(ii) acknowledge that we may already have something similar to the Feedback under consideration or in development;

(iii) grant us an irrevocable, non-exclusive, royalty-free, perpetual, worldwide license to use, modify, prepare derivative works from, publish, distribute, and sublicense the Feedback; and

(iv) irrevocably waive, and cause to be waived, against AskMed and its Users any claims or assertions of moral rights contained in such Feedback.

This Feedback section will survive any termination of your Membership, these Terms, or your participation in the Platform.

13. Third Party Links & Services

The Platform may provide, or third parties may provide, links to other websites, applications, or resources.

This may include, without limitation, Tools powered by parties other than AskMed.

Because AskMed has no control over these websites, applications, and resources, you acknowledge and agree that AskMed is not responsible for the availability of such external websites, applications, or resources.

You further acknowledge that AskMed does not endorse and is not responsible or liable for any content, advertising, products, or other materials contained on or available through such websites or resources.

You also acknowledge and agree that AskMed shall not be responsible or liable, directly or indirectly, for any damage or loss caused or allegedly caused by, or connected with, your use of or reliance on any such content, goods, or services available on or through any such website or resource.

IT IS THE USER’S RESPONSIBILITY TO EVALUATE THE ACCURACY, COMPLETENESS, AND USEFULNESS OF ANY OPINION, ANSWER, OR OTHER CONTENT AVAILABLE THROUGH THE PLATFORM, FROM THIRD PARTIES, OR OBTAINED FROM A LINKED PLATFORM. PLEASE SEEK THE ADVICE OF PROFESSIONALS, AS APPROPRIATE, WHEN EVALUATING ANY SPECIFIC OPINION, ANSWER, PRODUCT, SERVICE, OR OTHER CONTENT.

14. Duration and Termination of Agreement

Duration

The agreement between you and AskMed established by these Terms becomes effective when you access the Platform, including, for example, when you create an Account, and remains effective until either you or we terminate the agreement in accordance with these Terms.

Termination by Customers

Customers may terminate your service and Account at their sole discretion and at any time by providing written notice by email to support@askmed.help.

Terminations will generally become effective within seven (7) business days after we receive your termination notice. At that time, your Account will be closed and you will no longer have access to your former Account.

Any fees accrued as of the effective termination date will remain payable in accordance with these Terms.

The procedure for Experts to terminate their Accounts is provided in the Expert Agreement.

Termination by AskMed

At any time, with or without notice, and for any reason or no reason, AskMed reserves the right to modify or discontinue any portion of the Platform or the Platform in its entirety, and to restrict, suspend, or terminate Customers’ Accounts.

The procedure for AskMed to terminate Experts’ Accounts is set forth in the Expert Agreement.

Survival

Sections 2, 5, 7, 8, 9, 11, 12, 15, 17, 18, 19, 20, 22, and 24 of these Terms, together with any other provisions necessary to give effect to those sections, will survive termination.

15. Indemnity and Release

You agree to release, indemnify, defend, and hold harmless AskMed, together with its parents, subsidiaries, affiliates, and agents, and the officers, directors, employees, shareholders, and representatives of all such entities, from and against any and all losses, liabilities, expenses, damages, costs, including attorneys’ fees and court costs, claims, actions, inquiries, or investigations of any kind arising out of or resulting from your use of the Platform, your violation of these Terms, or any acts or omissions by you involving publicity rights, defamation, or invasion of privacy.

AskMed reserves the right, at its own expense, to assume exclusive defense and control of any matter that would otherwise be subject to your indemnification obligations. In such circumstances, you agree to cooperate with AskMed in defending that matter.

If you have a dispute with one or more other Users, you release AskMed, its officers, employees, agents, and successors from all claims, demands, and damages of every kind or nature, whether known or unknown, suspected or unsuspected, disclosed or undisclosed, arising from or in any way related to such disputes and/or our Platform.

If you are a California resident, you waive California Civil Code Section 1542, which provides:

A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.

If you are not a California resident, you waive your rights under any statute or common-law principle similar to Section 1542 that governs your rights in the jurisdiction where you reside.

16. SMS Terms

By registering for the Platform, you consent to receive communications from us, which may include calls and text messages sent to the cellular telephone number you provide to us.

For example, we may send you text messages containing transactional alerts concerning your Account.

You may also choose to sign up to receive marketing or promotional calls and text messages.

Any text messages we send to you are subject to our SMS Terms & Conditions.

You may opt out of receiving certain communications by following the unsubscribe options we provide to you.

You acknowledge that opting out of communications may affect your ability to use the Platform.

17. Disclaimers

Neither AskMed nor its licensors or suppliers make any representations or warranties concerning any content contained in or accessed through the Platform. We will not be responsible or liable for the accuracy, copyright compliance, legality, or decency of any material contained in or accessed through the Platform.

We, together with our licensors and suppliers, make no representations or warranties concerning suggestions or recommendations relating to the Platform or products offered or purchased through the Platform.

Products and Platform purchased or offered through the Platform, whether or not following such recommendations or suggestions, are provided “AS IS” and without any warranty of any kind from AskMed or any other party.

YOU ACKNOWLEDGE AND AGREE THAT ASKMED HAS NO OBLIGATION, BUT RESERVES THE RIGHT FOR ANY REASON, TO:

(A) MONITOR, REVIEW, AND/OR REMOVE USER CONTENT; OR

(B) FOR ANY PERMITTED PURPOSE, CONDUCT IDENTITY VERIFICATION OR BACKGROUND CHECKS ON ANY USER.

THE PLATFORM AND ITS CONTENT ARE PROVIDED BY ASKMED, TOGETHER WITH ITS LICENSORS AND SUPPLIERS, ON AN “AS-IS” BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

ASKMED DOES NOT WARRANT THAT USE OF THE PLATFORM WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, THAT RESULTS OR CONTENT OBTAINED THROUGH THE PLATFORM WILL BE ACCURATE OR RELIABLE, OR THAT THE QUALITY OF ANY PRODUCTS, PLATFORM, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE PLATFORM WILL MEET YOUR EXPECTATIONS.

NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM ASKMED OR THROUGH THE PLATFORM WILL CREATE ANY WARRANTY THAT IS NOT EXPRESSLY PROVIDED IN THESE TERMS.

YOU ARE SOLELY RESPONSIBLE FOR ALL OF YOUR COMMUNICATIONS AND INTERACTIONS WITH OTHER USERS OR MEMBERS OF THE PLATFORM AND WITH OTHER PERSONS WITH WHOM YOU COMMUNICATE OR INTERACT AS A RESULT OF YOUR USE OF THE PLATFORM, INCLUDING, WITHOUT LIMITATION, ANY USER.

YOU UNDERSTAND THAT ASKMED DOES NOT MAKE ANY ATTEMPT TO VERIFY THE STATEMENTS MADE BY EXPERTS OR CUSTOMERS.

ASKMED MAKES NO REPRESENTATIONS OR WARRANTIES REGARDING THE CONDUCT OF USERS OF THE PLATFORM OR THEIR COMPATIBILITY WITH ANY CURRENT OR FUTURE USERS OF THE PLATFORM.

YOU AGREE TO TAKE REASONABLE PRECAUTIONS IN ALL COMMUNICATIONS AND INTERACTIONS WITH OTHER USERS OF THE PLATFORM AND WITH OTHER PERSONS WITH WHOM YOU COMMUNICATE OR INTERACT AS A RESULT OF YOUR USE OF THE PLATFORM, PARTICULARLY IF YOU CHOOSE TO MEET OFFLINE OR IN PERSON.

ASKMED EXPRESSLY DISCLAIMS ALL LIABILITY FOR ANY ACT OR OMISSION OF ANY USERS OR THIRD PARTIES.

UNDER NO CIRCUMSTANCES WILL ASKMED BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A USER’S RELIANCE ON INFORMATION OBTAINED THROUGH THE PLATFORM, FROM THIRD PARTIES, INCLUDING EXPERTS OR OTHERS, OR FROM A LINKED PLATFORM, OR FOR A USER’S RELIANCE ON ANY PRODUCT OR SERVICE OBTAINED FROM A THIRD PARTY OR A LINKED SITE.

USE OF THIS PLATFORM IS AT THE USER’S SOLE RISK.

NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM ASKMED OR THROUGH OR FROM THE PLATFORM SHALL CREATE ANY WARRANTY.

SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS. THEREFORE, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

18. Limitation of Liability

TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW, UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY (INCLUDING, WITHOUT LIMITATION, TORT, CONTRACT, STRICT LIABILITY, OR OTHERWISE) SHALL ASKMED, ITS PARENTS, SUBSIDIARIES, OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES, AGENTS, JOINT VENTURERS, CONSULTANTS, SUCCESSORS, OR ASSIGNS BE LIABLE TO YOU OR TO ANY OTHER PERSON FOR ANY INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING DAMAGES FOR LOST PROFITS, LOSS OF GOODWILL, WORK STOPPAGE, ACCURACY OF RESULTS, OR COMPUTER FAILURE OR MALFUNCTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE LIMITATION OF DAMAGES SET FORTH ABOVE IS A FUNDAMENTAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN US AND YOU. THIS PLATFORM AND THE INFORMATION WOULD NOT BE PROVIDED WITHOUT SUCH LIMITATIONS. IN NO EVENT WILL OUR LIABILITY, AND THE LIABILITY OF OUR PARENTS, SUBSIDIARIES, OFFICERS, DIRECTORS, EMPLOYEES, AND SUPPLIERS, TO YOU OR ANY THIRD PARTIES IN ANY CIRCUMSTANCE, EXCEED ANY AMOUNT, IN THE AGGREGATE, HIGHER THAN THE GREATER OF (I) $100 OR (II) THE AMOUNTS PAID BY YOU TO ASKMED IN CONNECTION WITH THE PLATFORM IN THE TWELVE (12) MONTH PERIOD PRECEDING THE EVENT GIVING RISE TO THE APPLICABLE CLAIM. THE LIMITATIONS ON DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN AND ARE MATERIAL TO ASKMED’S DECISION TO ENTER INTO THE AGREEMENT BETWEEN ASKMED AND YOU. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO THE ABOVE LIMITATION AND EXCLUSIONS MAY NOT APPLY TO YOU.

THE LIMITATION OF LIABILITY DESCRIBED ABOVE SHALL APPLY FULLY TO RESIDENTS OF NEW JERSEY.

19. Arbitration and Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY – IT MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

If you are using the Platform as an Expert (as defined in the Expert Agreement) with a dispute, claim, or controversy of any sort and of any nature (collectively, “dispute”) against AskMed in your capacity as an Expert, then the arbitration agreement in the Expert Agreement applies instead of this one. If your dispute with AskMed is made in your capacity as User who is not using the Platform in your capacity as an Expert, then the following dispute resolution provisions apply.

If you have a dispute with AskMed or if AskMed has a dispute with you and such dispute cannot be resolved informally, such dispute will be resolved on an individual basis in accordance with the provisions set forth below:

a. Initial Dispute Resolution

Our Support Department is available to address any concerns you may have regarding the Platform. Our Support Department can resolve most concerns quickly to our Users’ satisfaction. The parties shall use their best efforts through this Support process to settle any dispute, claim, question, or disagreement and engage in good faith negotiations which shall be a condition to either party initiating a lawsuit or arbitration. Failure to engage in this process could result in the award of fees against you in arbitration. To adequately engage in initial dispute resolution, each party must notify the other party, in writing, of the facts of the dispute and all damages claimed. Such a writing must be sent to (a) the User’s email address on file with AskMed, or (b) AskMed, at the address designated in the “How to Contact Us” section of these Terms, or (c) the legal contact email address designated by AskMed, whichever is applicable (“Dispute Notification”). The party receiving the Dispute Notification has thirty (30) days from receipt of the Dispute Notification to respond. The other party then has 15 days to reply to the response.

b. Binding Arbitration

If the parties do not reach an agreed upon solution within a period of 30 days from the time informal dispute resolution begins under the Initial Dispute Resolution provision, then either party may initiate binding arbitration as the sole means to resolve claims.

c. Location

If you are a resident of the United States, arbitration will take place at any reasonable location within the United States convenient for you. You and AskFor agree to submit to the personal jurisdiction of any federal or state court in Ada County, Idaho in order to compel arbitration, to stay proceedings pending arbitration, or to confirm, modify, vacate, or enter judgment on the award entered by the arbitrator.

d. Class Action Waiver

The parties further agree that any arbitration shall be conducted in their individual capacities only and not as a class action or other representative action, and the parties expressly waive their right to file a class action or seek relief on a class basis. YOU AND AskFor AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Notwithstanding any other provision of these terms, disputes regarding the interpretation, applicability, or enforceability of the Class Action Waiver may be resolved only by a court and not by an arbitrator. If there is a final judicial determination that applicable law precludes enforcement of this paragraph’s limitations as to a particular remedy, then that remedy (and only that remedy) must be severed from the arbitration and may be sought in court. The parties agree, however, that any adjudication of remedies not subject to arbitration shall be stayed pending the outcome of any arbitrable claims and remedies.

e. Exception – Litigation of Intellectual Property and Small Claims Court Claims

Notwithstanding the parties’ decision to resolve all disputes through arbitration, either party may bring an action in state or federal court to protect its intellectual property rights (“intellectual property rights” means patents, copyrights, moral rights, trademarks, and trade secrets, but not privacy or publicity rights). Either party may also elect to have disputes or claims resolved in a small claims court that are within the scope of that court’s jurisdiction. Either party may also seek a declaratory judgment or other equitable relief in a court of competent jurisdiction regarding whether a party’s claims are time-barred or may be brought in small claims court in your state and county of residence. Seeking such relief shall not waive a party’s right to arbitration under this agreement.

f. 30-Day Right to Opt Out

You have the right to opt-out and not be bound by the arbitration and class action waiver provisions set forth above by sending written notice of your decision to opt-out to the following email address:opt-out@askmed.help. The notice must be sent within 30 days of the Effective Date of these Terms of Service or your first use of the Platform, whichever is later, otherwise you shall be bound to arbitrate disputes in accordance with the terms of those paragraphs. If you opt-out of these arbitration provisions, AskFor also will not be bound by them. 

g. Changes to this Section.

AskFor will provide 30 days’ notice of any changes affecting the substance of this Section 18. Changes will become effective on the 30th day. If you continue to use the Platform after the 30th day, you agree that any unfiled claims of which AskFor does not have actual notice are subject to the revised clause.

20. Venue and Governing Law

For any dispute not subject to arbitration or under the jurisdiction of a small claims court, you and AskFor agree to submit to the personal and exclusive jurisdiction of any venue in the federal and state courts located in Ada County, Idaho. You further agree to accept service of process by mail, and hereby waive any and all jurisdictional and venue defenses otherwise available.

The Terms and the relationship between you and AskFor shall be governed by the laws of the State of Idaho without regard to conflict of law provisions.

21. Application License

Subject to your compliance with these Terms, AskFor grants you a limited non-exclusive, non-transferable license to download and install a copy of AskFor mobile app on a device that you exclusively control and to run such copy of the app solely for your own personal use. AskFor reserves all rights in and to the app not expressly granted to you under these Terms. You will not run any version of the app on a jailbroken device.

If you have downloaded our app, you agree to promptly download and install any new version that we make available through the iTunes App Store or Google Play store, as applicable. Some new versions may contain updated Terms. Some new versions may contain security fixes and service improvements, whether or not we disclose that they do; accordingly, failure to promptly update your version of the App may in some cases expose you to increased security risks or Platform malfunctions.

22. General

Entire Agreement. These Terms (and any additional terms, contracts, rules, and conditions that AskFor may post on the Platform), the Privacy Policy, and, if applicable, the Expert Agreement constitute the entire agreement between you and AskFor with respect to the Platform and supersede any prior agreements, oral or written, between you and AskFor. For those Users who have become Experts, nothing in this Agreement supersedes the terms of the Expert Agreement, and in the event of a conflict between this Agreement (or later versions of this Agreement) and the Expert Agreement, the terms of the Expert Agreement shall prevail. This Agreement, the Privacy Policy, and disclaimers will prevail over FAQs, and other rules and policies on the Platform.

Waiver and Severability. If any provision(s) of the Terms is held by an arbitrator or court of competent jurisdiction to be contrary to law, then such provision(s) shall be construed, as nearly as possible, to reflect the intentions of the parties and the other provisions shall remain in full force and effect. AskFor’s failure to exercise or enforce any of the Terms shall not constitute a waiver of AskFor’s right to exercise or enforce the Terms as to the same or another instance.

Assignment. You agree that AskFor may assign the Terms to any other entity of its choosing, with or without notice to you. You may not assign the Terms to any other party for any reason, including, but not limited to, because your interaction with other users of the Platform, the pricing offered, and fraud mechanisms in place are based upon individual usage.

Section Titles. The section titles in the Terms are solely used for the convenience of the parties and have no legal or contractual significance.

Statute of Limitations. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to the use of the Platform or the Terms must be filed within one (1) year after such claim or cause of action arose or be forever barred. This statute of limitations provision does not apply to residents of New Jersey.

Notice. AskFor may give notice by any means of communication reasonably anticipated to notify you of the information provided. You agree that all notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing or be delivered in a particular manner. You agree that you have the ability to store such electronic communications such that they remain accessible to you in an unchanged form. By way of example only, such communication may be a general notice on the Platform or via email to the email address listed on your Account. It is your obligation to update your Account information so that we may contact you as may be necessary. Such notice shall be deemed to have been given 48 hours after dispatch. If physical notice (e.g., US Mail) is used, then such notice shall be deemed to have been given 7 days after dispatch. Except as explicitly described in the “Arbitration and Class Action Waiver” section, you may give notice to AskFor (such notice shall be deemed given when received by AskFor) at any time by contacting us in writing through AskFor’s Help Center.

No Third-Party Beneficiaries. You agree that, except as otherwise expressly provided in these Terms, there shall be no third-party beneficiaries to these Terms.

Please also review our Privacy Policy to learn how we collect, use, and disclose your information.

23. Contact Us

If you have questions about these Terms, please contact us in writing through AskFor’s Help Center.