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Answers to the questions we hear most often.
AskMed offers convenient access to medical professionals through a membership-based service. Depending on the plan available to you, you may be charged a one-time registration fee and a monthly membership fee.
All applicable fees and billing details are clearly displayed before you complete your registration. Your membership will continue to renew according to the selected plan unless you cancel it before the next billing period.
If you’re not satisfied with the response you receive, you can request further clarification or continue the conversation with the medical professional.
AskMed is designed to make it easy to provide additional information, ask follow-up questions, and get a better understanding of your concerns.
AskMed is designed to connect you with a medical professional as quickly as possible.
Response times may vary depending on the availability of medical professionals and the complexity of your question. You will be notified when a response is available through the contact information associated with your account.
Depending on your membership plan, AskMed may provide access to medical professionals for questions, follow-up conversations, and general medical guidance.
Your membership may include:
The exact benefits included with your membership are displayed during registration.
You can cancel your AskMed membership through your account settings.
To cancel your membership:
Your cancellation will prevent future membership charges according to the applicable billing terms.
AskMed is a paid service when you choose a membership or other paid service.
The applicable price will be displayed before you complete your purchase or registration. AskMed does not replace emergency medical services, and you should contact local emergency services for urgent or life-threatening situations.
AskMed is an online platform designed to connect people with medical professionals.
You can describe your health concern, provide relevant information, and communicate with a medical professional online. AskMed is designed to make access to medical guidance more convenient and accessible.
AskMed does not replace your personal doctor, a physical medical examination, or emergency medical care.
To ask a question on AskMed, start by describing your medical concern through the online platform.
You may be asked a few additional questions about your symptoms, how long you’ve experienced them, your medical history, medications, or other relevant information.
Once your information has been submitted, it can be reviewed by an appropriate medical professional. You can then continue the conversation and ask follow-up questions when available.
AskMed makes it simple to connect with a medical professional online.
First, describe your concern and provide the requested information. AskMed uses the information you provide to help direct your request to an appropriate medical professional.
The medical professional reviews your information and may ask additional questions before providing guidance. You can then continue the conversation and ask follow-up questions.
AskMed is intended to provide general medical guidance and does not replace an in-person examination, diagnosis, or emergency medical treatment.
Real feedback from people who use AskMed for quick, helpful guidance.
AskMed made it really easy to get medical guidance without having to wait for an appointment. I was able to explain my symptoms, answer a few questions, and get helpful information from a medical professional.
I really appreciated how simple the process was. I explained what I was experiencing and was able to have a conversation with a medical professional from the comfort of my home. The experience was quick and reassuring.
AskMed is very convenient. The questions helped me organize the information about my symptoms, and the follow-up conversation made it much easier to understand what I should discuss with my doctor.
I was looking for medical guidance and didn’t know where to start. AskMed gave me an easy way to explain my concerns and connect with a medical professional. The whole experience was straightforward.
What I liked most about AskMed was how easy it was to communicate my concerns. I could take my time explaining what I was experiencing and ask follow-up questions instead of trying to explain everything during a short appointment.
AskMed provides a convenient way to get professional medical guidance online. The platform is easy to use, the process is clear, and being able to continue the conversation was especially helpful.